Shipping Policy

At Custom Craft, we are dedicated to providing a seamless and efficient shipping experience for all our customers. Here is everything you need to know about our shipping policies:

Shipping Destinations

  • India Only: Currently, we only ship within India. We are working to expand our shipping options and will keep you updated on any changes.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders across India. There are no hidden fees or minimum purchase requirements.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: You will receive an order confirmation email once your order is placed, followed by a shipping confirmation email once your order is dispatched.

Shipping Time

  • Standard Shipping: Delivery typically takes 5-7 business days from the date of dispatch. Delivery times may vary based on location and logistical factors.
  • Regional Variations: Remote or less accessible areas may experience longer delivery times. We strive to provide accurate delivery estimates but please allow extra time for remote locations.

Order Tracking

  • Tracking Information: Once your order is shipped, you will receive an email with a tracking number. You can track your order using this number on our website’s “Track Order” page or directly on the courier company’s website.
  • Tracking Updates: We provide real-time updates on your order’s status to keep you informed about its progress.

Delivery Attempts

  • Delivery Process: Our courier partners will make up to three delivery attempts. If no one is available to receive the package, the courier will leave a delivery notice with instructions for rescheduling or picking up the package.
  • Failed Deliveries: After three unsuccessful delivery attempts, the package will be returned to us. We will contact you to arrange for reshipment or offer a refund if the item cannot be delivered.

Address Changes

  • Updating Your Address: If you need to change your shipping address after placing an order, please contact us immediately at support@customcraftshop.com or +91 (123) 456-7890. We will attempt to update the address if the order has not yet been shipped.

Undeliverable Packages

  • Incorrect or Incomplete Addresses: If a package is returned to us due to an incorrect or incomplete address, we will contact you to verify the address and arrange for reshipment. Additional shipping charges may apply for reshipment.

Damaged or Lost Packages

  • Damaged Items: If your package arrives damaged, please email us at support@customcraftshop.com with photos of the damage. We will arrange for a replacement or refund based on your preference.
  • Lost Packages: In the rare event that your package is lost in transit, contact us as soon as possible. We will work with the courier to locate your package or provide a resolution.

Customer Support

If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team:

Thank you for shopping with Custom Craft! We are committed to delivering your order promptly and ensuring a pleasant shopping experience.