Welcome to the Custom Craft FAQ page! Here, you’ll find answers to common questions about our kurtis, ordering process, shipping, and more. If you have any additional questions, feel free to contact our customer support team.
1. What types of kurtis do you offer?
We offer a diverse range of ladies' kurtis, blending traditional Indian designs with modern trends. Our collection includes casual, formal, and festive kurtis in various styles such as A-line, straight cut, Anarkali, and more. Each kurti is crafted with high-quality fabrics like cotton, silk, and handwoven materials.
2. How do I choose the right size?
To ensure you get the perfect fit, we provide a detailed size chart on each product page. Measure yourself and compare your measurements with our chart to select the correct size. If you’re unsure, our customer service team is here to assist you.
3. Can I customize my kurti?
Currently, we do not offer customization options. However, we continually update our collection to offer a wide variety of designs and sizes to meet different preferences. Keep an eye out for new arrivals that might be just what you're looking for!
4. How do I place an order?
Placing an order with Custom Craft is simple:
- Browse our collection and select the kurti you wish to purchase.
- Choose your preferred size and color (if applicable).
- Click "Add to Cart" and proceed to checkout.
- Enter your shipping details and payment information.
- Review your order and confirm the purchase.
You’ll receive a confirmation email with your order details once the transaction is complete.
5. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, net banking, and popular digital wallets. All transactions are securely processed to protect your payment information.
6. How long does shipping take?
Shipping typically takes 5-7 business days within India. Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor its progress.
7. Do you offer free shipping?
Yes, we offer free shipping on orders above a certain value across India. The free shipping threshold will be indicated at checkout.
8. What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return or exchange within 15 days of delivery. Please ensure that the item is unworn, unwashed, and in its original packaging with all tags intact. To initiate a return or exchange, contact our customer service team, and they will guide you through the process.
9. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number on our website’s “Track Order” page or on the courier company’s website to monitor the status of your shipment.
10. Do you ship internationally?
Currently, we only ship within India.
11. How can I contact customer support?
Our customer support team is here to help! You can reach us via:
- Email: support@customcraft.in
- Phone: +91 (123) 456-7890
- Live Chat: Available on our website during business hours
We strive to respond to all inquiries within 24 hours.
12. How do I care for my kurti?
To ensure your kurti lasts a long time, we recommend the following care instructions:
- Hand wash or machine wash on a gentle cycle with cold water.
- Use mild detergent and avoid bleach.
- Hang to dry in the shade to preserve the color and fabric quality.
- Iron on a low setting if necessary.
13. How can I stay updated on new arrivals and promotions?
Stay updated by subscribing to our newsletter and following us on social media. We regularly share updates on new arrivals, exclusive promotions, and special offers.
We hope this FAQ page has answered your questions. If you need further assistance, please don't hesitate to contact us. Thank you for choosing Custom Craft!